2025

As a Service Advisor at Steele Auto Group, the position is pivotal in ensuring customer satisfaction and maintaining the company’s reputation for quality service. The role serves as the main point of contact for clients in the service department, handling everything from initial reception and service order input to insurance checks and quote management. The advisor coordinates the entire service process, addressing issues related to vehicle maintenance, electrical problems, warranties, and more, ensuring all client concerns are managed with precision and care. Additional responsibilities include arranging alternative transportation for clients, such as taxis or rental cars, and managing service schedules to enhance client relations and satisfaction. Daily activities also involve consolidating financial transactions related to services rendered, preparing reports for the accounting department to sustain and promote the company’s image as a leader in customer satisfaction.

In recognition of exceptional customer service, I was awarded the highest customer satisfaction rating among Service Advisors in my first month on the job, while still in training.